Dovre Sense 103 Wood Burning Stove - EcoDesign Ready
Dovre Sense 103 Wood Burning Stove
The Sense 103 is delightful addition to the growing collection of contemporary cast iron wood burning stoves from Dovre. With an exquisite curved detail and highly distinctive legs, this ultra-slim wood burning stove will blend seamlessly into traditional & contemporary interiors alike.
Designed with Dovres state-of-the-art Airwash technology to keep the expansive flame window clean, you can enjoy the beautiful rolling flame picture to its full potential, suitably enhanced with the glass side panels of this wood burning stove. no to mention that the Sense 103 is incredibly easy to use, operation of the stove is done with just one slide control!
The Sense 103 will perfectly complement all home interiors and homes in urban areas can now benefit from this stunning stove as it is also suitable for use in Smoke Control Areas*.
*When fitted with a Smoke Control Kit.
Features of the Dovre Sense 103 Wood Burning Stove
| Colour | Matt Black |
|---|---|
| Construction | Cast Iron |
| Riddling Grate | N/A |
| Dimensions (HxWxD) | 900 x 470 x 375mm |
| Eco 2022 Compliant / SIA Eco Design Ready | Yes |
| DEFRA Approved | Yes |
| Cleanburn and Air Wash Glass Clean Systems | Yes |
| Fuel Type | Wood only |
| Flue Type | Conventional |
| Flue Diameter | 150mm |
| Flue Exit | top or Rear |
| Heating Efficiency | up to 79.5% |
| Heat Output Range | 2.3-7kW |
| Nominal Heat Output | 4.9kW |
| Flame Only Mode | N/A |
| Remote Control | N/A |
| Log Length | 33cm |
| Warranty Period | 2 Year Warranty as standard (10 Years if registered with Dovre) |
Please note: Flue pipe is not included with the appliance and must be purchased separately.
Do you know if you are in a smoke controlled area
It is important that the correct research is carried out on the area you live in before you make a stove purchase. You can check what you can and cannot burn on the gov.uk and whether or not you require a smoke control kit. Find out now.
What does DEFRA Approved mean
A DEFRA Approved stove is a stove that you are able to install within a smoke controlled area of the United Kingdom.
Safety
Please be aware that all stoves, supplied online and in store, when lit are hot to touch and will burn. Please take care with your fire and use always ensure a fire guard is used with children. When opening any stove door and adding logs it is also advised that a set of fire proof gloves are recommended.
Shutting down your fire.
To shut down your stove is an controlled and safe manner, Bell advise that you close the air feed, which in turn will starve the fire of oxygen resulting in the extinguishing of the fire.
Cleaning your stove
Coal - Generally you will need to clean your fire grate prior to starting the lighting process of your stove. Having your chimney swept - Have your chimney swept on a regular basis. Please refer to HETAS for a certified chimney sweep.
Enter your room dimensions and insulation type to estimate the heat output required.
| Fuel | Wood |
|---|---|
| Heat Output | 4.9 kW |
| Warranty | Two Year Warranty (extends to 10 Years when registered with Dovre) |
| Heating Efficiency (%) | 79.5% |
| Construction / Material | Cast Iron |
| DEFRA Approved | Yes |
| Flue Diameter | 150 mm |
| Eco 2022 / SIA Ecodesign Ready | Yes |
| Max Log Length | 33 cm |
On the Day of Delivery
Bell offer a wide range of products across many home categories. For advice on delivery, please select from the below for more information.
Pizza Ovens, Smokers and BBQs
BBQs, smokers and Pizza ovens are very heavy. We advise the following upon receipt of your goods.
BBQs and smokers will require assembly. We recommend doing this in-situ and with at least 2 persons available to assemble, lift and move the item.
Pizza ovens are much heavier. It is advised that you have a minimum of 4 people to lift and maneuver any full sized pizza ovens on to its stand or other suitable bespoke surface. We recommend that you take a picture of the interiors of the oven to capture the brick layout for future reference and then remove the bricks before attempting to move the oven. This is because the bricks are a substantial proportion of the weight of an oven. The bricks simply lift out and can be placed in position again once the oven is ready. In the case of pizza ovens with a stand the majority of models will require assembly of the stand.
All BBQs, smokers and pizza ovens will be delivered kerbside on a pallet or in a crate. It is the customers resposibilty to dispose of the crate or pallet.
All portable BBQs and accessories such as covers and tools will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.
Fires & Stoves
All stoves are delivered kerbisde on a pallet. This means the driver will not transport the stove into your house. However they may be able to wheel the pallet in to a suitable garage or outbuilding if access allows. Disposal of the pallet is the customers responibility. Bell recommend you have 2 persons available to move a small to medium stove and up to 4 persons for larger stoves.
Fires will be delivered on a pallet and the above advice regarding stoves applies, however there are a small percentage of smaller electric fires, such as dimplex electic fires, that will arrive by courier.
All accessories such as companion sets and flue pipe will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.
Bathrooms
Baths, toilets, mirror cabinets and other large or heavy items will arrive via pallet. This is a kerbside delivery meaning the item will not be transported into a property by the driver. However items can be positioned into a suitable garage or outbuilding should access allow.
All accessories such as shower baskets and taps will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.
Dropshipped goods
In order to provide the widest product offering at the right time of year, occasionally Bell's suppliers will dropship directly to you. In this instance where posible Bell will inform you of this. However please bear in mind that Bell have no control of the couriers used. Please be aware that in the case of large goods that are dropshipped directly, these will be kerbside deliveries and much of the advice in the above categories will remain valid.
Returning goods
Whilst 99.9% of deliveries go ahead without issue, Bell would like to highlight the following:
- Check the outside of the shipment before signing the transport document.
- If there is damage to the packaging, state this on the transport document and only then sign off.
- Take photos of the damage before opening the shipment.
- Open the shipment. In case of damage to the product, take additional photos.
- Report the damage immediately to online sales(click the link) remembering to add the pictures. Please do not send images exceeding 10mb in total. Send additional emails if necessary.
- If you are not receiving the goods yourself, in the case of neighbours or builders et al, please make them aware of the above.
Upon receipt of your goods:
Delivery Time-scales
Palletised goods will be shipped on a 2 working day service. Exeptions are Highlands and Islands where delivery may be 3-5 working days depending how remote your location is.
Many of our products are in stock at our warehouse but in order to provide the widest range of products at the right time of year some goods may need to be ordered from our suppliers; you can usually expect to receive your order in 7-10 working days but some bespoke products and out of stock items may take longer to arrive. If you have particular delivery requirements please call 01604 777504 to discuss them. As well as being able to fast-track some orders we are also able to keep orders on hold if you want to delay delivery until a more convenient time.
Please note: Your order will only be dispatched when all items included in the order are available. Delivery hours are between 10am and 5pm Monday to Friday. The carrier shall be relieved of its obligation to perform the contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the carrier.
Click and Collect
For customers who are able to visit our showroom in Northampton we offer a free click and collect service. If you would prefer to collect your order please select "Click and Collect" at the checkout; collection and delivery options will appear after you input your billing address. Please DO NOT attempt to collect your order before you have received an email confirming your order is ready to collect.
When collecting please bear in mind the size and weight of your order compared to that of your vehicle and ensure you will have adequate space to safely transport the product. Our transport team will be able to help you load your vehicle at Bell but you will need sufficient man-power to unload it at home. The address for collection is:
- A Bell & Company Ltd
- Kingsthorpe Road
- Northampton
- NN2 6LT
Please park in the rear car park and speak to our transport team in order to pick up your goods.
For any further information on delivery and returns please visit our Delivery & Returns page
Solid Fuel Extended Warranty Information
The below warranty terms and conditions are effective from 1st February 2025 and are applicable for all relevant products installed after this date.
To receive your Dovre Stove Extended Warranty you must have purchased from an authorised stockist within our Expert Retailer Network and your Warranty registered with Dovre within one month of the installation date. The commencement date for the warranty period is the date of installation. Proof of purchase, commissioning and servicing will be required in the event of a Warranty claim.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. The Extended Warranty for your Dovre Stove extends the standard two-year Warranty by a further eight years to a total Warranty period of 10 years.
This warranty commences from your installation date provided it was installed within 6 months of purchase. If you purchased your product more than 6 months prior to installation, your warranty commences from your purchase date.
From installation to two years your Dovre Stove is supported for material and manufacturing defects with parts and labour. Additionally, this includes a consumables guarantee for the first year of warranty covering glass, fire bricks, grates, baffles, log guards, ashpans and rope seals. From two years to ten years your Dovre Stove or Fireplace is supported for material and manufacturing defects with parts only. Please note this excludes consumable items as set out in the Warranty Exclusions and Limitations, which are only covered in the first year of Warranty.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out by a suitably trained and qualified individual (HETAS registered in England or equivalent qualified engineer in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your Installation and User Manual.
It is also a condition of the Extended Warranty that your Dovre Stove is regularly serviced (every 12 months) by a suitably trained and qualified individual (HETAS registered in England or equivalent qualified engineer in other countries). Records and receipts of annual services will be required in the event of a warranty claim during the period of the extended warranty.
Dovre encourage having your chimney swept at least twice a year when burning wood or at least once a year when burning smokeless fuels. Records and receipts of chimney sweeping will be required in the event of a warranty claim during the period of the extended warranty.
This Warranty cannot be transferred if the Customer sells the appliance or the property in which the appliance is installed within the Warranty period.
During your extended Warranty period, only genuine Dovre spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from an Independent Expert Retailer directly.
Should you experience problems with your Stove, any claim should be submitted first to the Expert Retailer from whom the product was purchased or alternatively, you can visit our support page on www.stovax.com. Your Expert Retailer will either be able to offer immediate assistance or having visited you contact Dovre on your behalf. For a Warranty call to be arranged Dovre will require proof of registration, commissioning documents and service history if applicable (Service history required for all products over 12-months old). Any Warranty claim without the required information will be returned to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A Warranty call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by a Dovre Engineer will incur a service charge if, our engineer inspects an appliance and concludes there is no manufacturing fault.
Warranty Exclusions and Limitations
From year one to year ten no Warranty is extended to consumable service parts or the repair of replacement parts, which are subject to normal wear and tear during the Warranty period. These parts that will require replacement in connection with normal annual maintenance, include but are not limited to glass, rope seals, firebricks, grate parts, log retainers, baffles and ash pans are not covered under the extended Warranty after year one of installation.
The Dovre Extended Warranty does not cover:
- In normal usage, the paint finish of your Dovre Stove or Fireplace may change colour. As these circumstances are considered normal, they are not covered by the Warranty. The paint finish will require touching up or repainting from time to time. Maintaining the finish is normal practice and is not covered by the warranty.
- Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
- Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Dovre installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
- Defects or faults caused by specific local conditions such as draught problems and chimney defects.
- Defect or faults caused by the product not being adequately protected when carrying out any form of works that may cause excessive dust such as building or decorating works. Failure to adequately protect the product from abnormal conditions may invalidate the Warranty.
- Damage or faults caused by lack of appropriate annual servicing and or chimney sweeping.
- The Dovre Extended Warranty does not cover damage caused by over-firing of the appliance. (Please see your Dovre Installation and Operating Instructions for further information)
- Damage or premature wear caused by burning inappropriate fuels such as Bituminous coal, “Petro-Coke” or any other Petroleum based coals. Please visit the HETAS website, www.hetas.co.uk, for a full list of approved fuels which are covered by the warranty. Fuels outside of this list are not covered by the Warranty.
- Damage caused by burning material with high creosote content or any other painted/treated timber.
- Damage caused by burning wood with high moisture content. (Please see your Dovre Installation and Operating Instructions for further information)
- Damage caused by unauthorised modifications, use or repair.
- Damage or defects caused by the product being stored in a damp, unheated environment.
- Consequential loss (to the extent permitted by law) relating to other associated products that have not been supplied by Dovre.
- Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
- Removal and re-installation costs.
- We do not provide a warranty for products purchased from showroom ex-display. Please ensure you consult with your retailer prior to purchase.
The repair of a defect or the replacement of a component neither extends the validity of the warranty period for the Product, nor indicates the commencement of a new warranty period. Nor are replacement parts covered by any separate warranty period. Repaired or replaced products are covered only for the remainder of the original Warranty period.
If you should ever wish to make a Warranty claim because of a product fault or defect, you must inform your retailer within 14 days from the date of which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Dovre cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the Warranty period, Dovre reserves the right to attend the appliance to assess and repair the reported fault or will supply the appropriate component necessary to rectify the fault under the terms of the Warranty.
Nothing in the Extended Warranty shall make Dovre liable for any special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Dovre’s Terms and Conditions of Sale.
Dovre’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Dovre, in the event of a Warranty claim, reserve the right either to replace the goods in question or to refund the purchase price of the goods in full or with a reduction that fairly reflects the age and use of the product. We reserve the right to replace like for like or with another model from our portfolio subject to availability.
Dovre will take reasonable endeavours to provide functional component parts so that the appliance may be serviced throughout the Warranty duration. If components are not available Dovre will endeavour to agree an alternative solution which may involve discount on a replacement product that fairly reflects the age and use of the original product.
The Dovre Extended Warranty does not affect your statutory rights.
In the event of any conflict of information, the warranty details provided on the website shall prevail.
Please note: This warranty is applicable for purchases within the United Kingdom and Republic of Ireland only.
- Description
- Heat Output Calculator
- Specs
- Reviews
- Delivery
- Warranty
Dovre Sense 103 Wood Burning Stove
The Sense 103 is delightful addition to the growing collection of contemporary cast iron wood burning stoves from Dovre. With an exquisite curved detail and highly distinctive legs, this ultra-slim wood burning stove will blend seamlessly into traditional & contemporary interiors alike.
Designed with Dovres state-of-the-art Airwash technology to keep the expansive flame window clean, you can enjoy the beautiful rolling flame picture to its full potential, suitably enhanced with the glass side panels of this wood burning stove. no to mention that the Sense 103 is incredibly easy to use, operation of the stove is done with just one slide control!
The Sense 103 will perfectly complement all home interiors and homes in urban areas can now benefit from this stunning stove as it is also suitable for use in Smoke Control Areas*.
*When fitted with a Smoke Control Kit.
Features of the Dovre Sense 103 Wood Burning Stove
| Colour | Matt Black |
|---|---|
| Construction | Cast Iron |
| Riddling Grate | N/A |
| Dimensions (HxWxD) | 900 x 470 x 375mm |
| Eco 2022 Compliant / SIA Eco Design Ready | Yes |
| DEFRA Approved | Yes |
| Cleanburn and Air Wash Glass Clean Systems | Yes |
| Fuel Type | Wood only |
| Flue Type | Conventional |
| Flue Diameter | 150mm |
| Flue Exit | top or Rear |
| Heating Efficiency | up to 79.5% |
| Heat Output Range | 2.3-7kW |
| Nominal Heat Output | 4.9kW |
| Flame Only Mode | N/A |
| Remote Control | N/A |
| Log Length | 33cm |
| Warranty Period | 2 Year Warranty as standard (10 Years if registered with Dovre) |
Please note: Flue pipe is not included with the appliance and must be purchased separately.
Do you know if you are in a smoke controlled area
It is important that the correct research is carried out on the area you live in before you make a stove purchase. You can check what you can and cannot burn on the gov.uk and whether or not you require a smoke control kit. Find out now.
What does DEFRA Approved mean
A DEFRA Approved stove is a stove that you are able to install within a smoke controlled area of the United Kingdom.
Safety
Please be aware that all stoves, supplied online and in store, when lit are hot to touch and will burn. Please take care with your fire and use always ensure a fire guard is used with children. When opening any stove door and adding logs it is also advised that a set of fire proof gloves are recommended.
Shutting down your fire.
To shut down your stove is an controlled and safe manner, Bell advise that you close the air feed, which in turn will starve the fire of oxygen resulting in the extinguishing of the fire.
Cleaning your stove
Coal - Generally you will need to clean your fire grate prior to starting the lighting process of your stove. Having your chimney swept - Have your chimney swept on a regular basis. Please refer to HETAS for a certified chimney sweep.
Room Heat Output Calculator
Enter your room dimensions and insulation type to estimate the heat output required.
| Fuel | Wood |
|---|---|
| Heat Output | 4.9 kW |
| Warranty | Two Year Warranty (extends to 10 Years when registered with Dovre) |
| Heating Efficiency (%) | 79.5% |
| Construction / Material | Cast Iron |
| DEFRA Approved | Yes |
| Flue Diameter | 150 mm |
| Eco 2022 / SIA Ecodesign Ready | Yes |
| Max Log Length | 33 cm |
On the Day of Delivery
Bell offer a wide range of products across many home categories. For advice on delivery, please select from the below for more information.
Pizza Ovens, Smokers and BBQs
BBQs, smokers and Pizza ovens are very heavy. We advise the following upon receipt of your goods.
BBQs and smokers will require assembly. We recommend doing this in-situ and with at least 2 persons available to assemble, lift and move the item.
Pizza ovens are much heavier. It is advised that you have a minimum of 4 people to lift and maneuver any full sized pizza ovens on to its stand or other suitable bespoke surface. We recommend that you take a picture of the interiors of the oven to capture the brick layout for future reference and then remove the bricks before attempting to move the oven. This is because the bricks are a substantial proportion of the weight of an oven. The bricks simply lift out and can be placed in position again once the oven is ready. In the case of pizza ovens with a stand the majority of models will require assembly of the stand.
All BBQs, smokers and pizza ovens will be delivered kerbside on a pallet or in a crate. It is the customers resposibilty to dispose of the crate or pallet.
All portable BBQs and accessories such as covers and tools will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.
Fires & Stoves
All stoves are delivered kerbisde on a pallet. This means the driver will not transport the stove into your house. However they may be able to wheel the pallet in to a suitable garage or outbuilding if access allows. Disposal of the pallet is the customers responibility. Bell recommend you have 2 persons available to move a small to medium stove and up to 4 persons for larger stoves.
Fires will be delivered on a pallet and the above advice regarding stoves applies, however there are a small percentage of smaller electric fires, such as dimplex electic fires, that will arrive by courier.
All accessories such as companion sets and flue pipe will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.
Bathrooms
Baths, toilets, mirror cabinets and other large or heavy items will arrive via pallet. This is a kerbside delivery meaning the item will not be transported into a property by the driver. However items can be positioned into a suitable garage or outbuilding should access allow.
All accessories such as shower baskets and taps will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.
Dropshipped goods
In order to provide the widest product offering at the right time of year, occasionally Bell's suppliers will dropship directly to you. In this instance where posible Bell will inform you of this. However please bear in mind that Bell have no control of the couriers used. Please be aware that in the case of large goods that are dropshipped directly, these will be kerbside deliveries and much of the advice in the above categories will remain valid.
Returning goods
Whilst 99.9% of deliveries go ahead without issue, Bell would like to highlight the following:
- Check the outside of the shipment before signing the transport document.
- If there is damage to the packaging, state this on the transport document and only then sign off.
- Take photos of the damage before opening the shipment.
- Open the shipment. In case of damage to the product, take additional photos.
- Report the damage immediately to online sales(click the link) remembering to add the pictures. Please do not send images exceeding 10mb in total. Send additional emails if necessary.
- If you are not receiving the goods yourself, in the case of neighbours or builders et al, please make them aware of the above.
Upon receipt of your goods:
Delivery Time-scales
Palletised goods will be shipped on a 2 working day service. Exeptions are Highlands and Islands where delivery may be 3-5 working days depending how remote your location is.
Many of our products are in stock at our warehouse but in order to provide the widest range of products at the right time of year some goods may need to be ordered from our suppliers; you can usually expect to receive your order in 7-10 working days but some bespoke products and out of stock items may take longer to arrive. If you have particular delivery requirements please call 01604 777504 to discuss them. As well as being able to fast-track some orders we are also able to keep orders on hold if you want to delay delivery until a more convenient time.
Please note: Your order will only be dispatched when all items included in the order are available. Delivery hours are between 10am and 5pm Monday to Friday. The carrier shall be relieved of its obligation to perform the contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the carrier.
Click and Collect
For customers who are able to visit our showroom in Northampton we offer a free click and collect service. If you would prefer to collect your order please select "Click and Collect" at the checkout; collection and delivery options will appear after you input your billing address. Please DO NOT attempt to collect your order before you have received an email confirming your order is ready to collect.
When collecting please bear in mind the size and weight of your order compared to that of your vehicle and ensure you will have adequate space to safely transport the product. Our transport team will be able to help you load your vehicle at Bell but you will need sufficient man-power to unload it at home. The address for collection is:
- A Bell & Company Ltd
- Kingsthorpe Road
- Northampton
- NN2 6LT
Please park in the rear car park and speak to our transport team in order to pick up your goods.
For any further information on delivery and returns please visit our Delivery & Returns page
Solid Fuel Extended Warranty Information
The below warranty terms and conditions are effective from 1st February 2025 and are applicable for all relevant products installed after this date.
To receive your Dovre Stove Extended Warranty you must have purchased from an authorised stockist within our Expert Retailer Network and your Warranty registered with Dovre within one month of the installation date. The commencement date for the warranty period is the date of installation. Proof of purchase, commissioning and servicing will be required in the event of a Warranty claim.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. The Extended Warranty for your Dovre Stove extends the standard two-year Warranty by a further eight years to a total Warranty period of 10 years.
This warranty commences from your installation date provided it was installed within 6 months of purchase. If you purchased your product more than 6 months prior to installation, your warranty commences from your purchase date.
From installation to two years your Dovre Stove is supported for material and manufacturing defects with parts and labour. Additionally, this includes a consumables guarantee for the first year of warranty covering glass, fire bricks, grates, baffles, log guards, ashpans and rope seals. From two years to ten years your Dovre Stove or Fireplace is supported for material and manufacturing defects with parts only. Please note this excludes consumable items as set out in the Warranty Exclusions and Limitations, which are only covered in the first year of Warranty.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out by a suitably trained and qualified individual (HETAS registered in England or equivalent qualified engineer in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your Installation and User Manual.
It is also a condition of the Extended Warranty that your Dovre Stove is regularly serviced (every 12 months) by a suitably trained and qualified individual (HETAS registered in England or equivalent qualified engineer in other countries). Records and receipts of annual services will be required in the event of a warranty claim during the period of the extended warranty.
Dovre encourage having your chimney swept at least twice a year when burning wood or at least once a year when burning smokeless fuels. Records and receipts of chimney sweeping will be required in the event of a warranty claim during the period of the extended warranty.
This Warranty cannot be transferred if the Customer sells the appliance or the property in which the appliance is installed within the Warranty period.
During your extended Warranty period, only genuine Dovre spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from an Independent Expert Retailer directly.
Should you experience problems with your Stove, any claim should be submitted first to the Expert Retailer from whom the product was purchased or alternatively, you can visit our support page on www.stovax.com. Your Expert Retailer will either be able to offer immediate assistance or having visited you contact Dovre on your behalf. For a Warranty call to be arranged Dovre will require proof of registration, commissioning documents and service history if applicable (Service history required for all products over 12-months old). Any Warranty claim without the required information will be returned to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A Warranty call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by a Dovre Engineer will incur a service charge if, our engineer inspects an appliance and concludes there is no manufacturing fault.
Warranty Exclusions and Limitations
From year one to year ten no Warranty is extended to consumable service parts or the repair of replacement parts, which are subject to normal wear and tear during the Warranty period. These parts that will require replacement in connection with normal annual maintenance, include but are not limited to glass, rope seals, firebricks, grate parts, log retainers, baffles and ash pans are not covered under the extended Warranty after year one of installation.
The Dovre Extended Warranty does not cover:
- In normal usage, the paint finish of your Dovre Stove or Fireplace may change colour. As these circumstances are considered normal, they are not covered by the Warranty. The paint finish will require touching up or repainting from time to time. Maintaining the finish is normal practice and is not covered by the warranty.
- Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
- Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Dovre installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
- Defects or faults caused by specific local conditions such as draught problems and chimney defects.
- Defect or faults caused by the product not being adequately protected when carrying out any form of works that may cause excessive dust such as building or decorating works. Failure to adequately protect the product from abnormal conditions may invalidate the Warranty.
- Damage or faults caused by lack of appropriate annual servicing and or chimney sweeping.
- The Dovre Extended Warranty does not cover damage caused by over-firing of the appliance. (Please see your Dovre Installation and Operating Instructions for further information)
- Damage or premature wear caused by burning inappropriate fuels such as Bituminous coal, “Petro-Coke” or any other Petroleum based coals. Please visit the HETAS website, www.hetas.co.uk, for a full list of approved fuels which are covered by the warranty. Fuels outside of this list are not covered by the Warranty.
- Damage caused by burning material with high creosote content or any other painted/treated timber.
- Damage caused by burning wood with high moisture content. (Please see your Dovre Installation and Operating Instructions for further information)
- Damage caused by unauthorised modifications, use or repair.
- Damage or defects caused by the product being stored in a damp, unheated environment.
- Consequential loss (to the extent permitted by law) relating to other associated products that have not been supplied by Dovre.
- Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
- Removal and re-installation costs.
- We do not provide a warranty for products purchased from showroom ex-display. Please ensure you consult with your retailer prior to purchase.
The repair of a defect or the replacement of a component neither extends the validity of the warranty period for the Product, nor indicates the commencement of a new warranty period. Nor are replacement parts covered by any separate warranty period. Repaired or replaced products are covered only for the remainder of the original Warranty period.
If you should ever wish to make a Warranty claim because of a product fault or defect, you must inform your retailer within 14 days from the date of which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Dovre cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the Warranty period, Dovre reserves the right to attend the appliance to assess and repair the reported fault or will supply the appropriate component necessary to rectify the fault under the terms of the Warranty.
Nothing in the Extended Warranty shall make Dovre liable for any special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Dovre’s Terms and Conditions of Sale.
Dovre’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Dovre, in the event of a Warranty claim, reserve the right either to replace the goods in question or to refund the purchase price of the goods in full or with a reduction that fairly reflects the age and use of the product. We reserve the right to replace like for like or with another model from our portfolio subject to availability.
Dovre will take reasonable endeavours to provide functional component parts so that the appliance may be serviced throughout the Warranty duration. If components are not available Dovre will endeavour to agree an alternative solution which may involve discount on a replacement product that fairly reflects the age and use of the original product.
The Dovre Extended Warranty does not affect your statutory rights.
In the event of any conflict of information, the warranty details provided on the website shall prevail.
Please note: This warranty is applicable for purchases within the United Kingdom and Republic of Ireland only.
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