ACR Neo Eco 1 Wood Burning Stove - 5kW - EcoDesign Ready

Bell offer a wide range of products across many home categories. For advice on delivery, please select from the below for more information.

BBQs, smokers and Pizza ovens are very heavy. We advise the following upon receipt of your goods.

BBQs and smokers will require assembly. We recommend doing this in-situ and with at least 2 persons available to assemble, lift and move the item.

Pizza ovens are much heavier. It is advised that you have a minimum of 4 people to lift and maneuver any full sized pizza ovens on to its stand or other suitable bespoke surface. We recommend that you take a picture of the interiors of the oven to capture the brick layout for future reference and then remove the bricks before attempting to move the oven. This is because the bricks are a substantial proportion of the weight of an oven. The bricks simply lift out and can be placed in position again once the oven is ready. In the case of pizza ovens with a stand the majority of models will require assembly of the stand.

All BBQs, smokers and pizza ovens will be delivered kerbside on a pallet or in a crate. It is the customers resposibilty to dispose of the crate or pallet.

All portable BBQs and accessories such as covers and tools will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.

All stoves are delivered kerbisde on a pallet. This means the driver will not transport the stove into your house. However they may be able to wheel the pallet in to a suitable garage or outbuilding if access allows. Disposal of the pallet is the customers responibility. Bell recommend you have 2 persons available to move a small to medium stove and up to 4 persons for larger stoves.

Fires will be delivered on a pallet and the above advice regarding stoves applies, however there are a small percentage of smaller electric fires, such as dimplex electic fires, that will arrive by courier.

All accessories such as companion sets and flue pipe will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.

Baths, toilets, mirror cabinets and other large or heavy items will arrive via pallet. This is a kerbside delivery meaning the item will not be transported into a property by the driver. However items can be positioned into a suitable garage or outbuilding should access allow.

All accessories such as shower baskets and taps will arrive via parcel courier except when purchased with a palletable item where any accessory will be packed with the palletised goods.

In order to provide the widest product offering at the right time of year, occasionally Bell's suppliers will dropship directly to you. In this instance where posible Bell will inform you of this. However please bear in mind that Bell have no control of the couriers used. Please be aware that in the case of large goods that are dropshipped directly, these will be kerbside deliveries and much of the advice in the above categories will remain valid.

Whilst 99.9% of deliveries go ahead without issue, Bell would like to highlight the following:

Upon receipt of your goods:

• Check the outside of the shipment before signing the transport document.
• If there is damage to the packaging, state this on the transport document and only then sign off.
• Take photos of the damage before opening the shipment.
• Open the shipment. In case of damage to the product, take additional photos.
• Report the damage immediately to online sales(click the link) remembering to add the pictures. Please do not send images exceeding 10mb in total. Send additional emails if necessary.
• If you are not receiving the goods yourself, in the case of neighbours or builders et al, please make them aware of the above.