Delivery Information
Parcel DeliveryOur parcel couriers deliver weekdays between 8am and 8pm
Pallet DeliveryDelivery hours foro heavy, palletised goods are between 8am and 5pm Monday to Friday. The courier will contact you to arrange a suitable delivery date. Insurance restrictions will mean that drivers cannot move the pallet up or down steps, across loose surface driveways or into or through a property or up steep inclines. The driver will not be able to remove items from the pallet or take the pallet away with them. In essence, the driver will be able to moved the pallet as far as is physically possible, which may be limited to the kerbside. We would always recommend that suitable persons are available to move heavy goods on the day. Do not forget to consider the following factors that may prevent us from completing a standard delivery including, but not limited to: parking restrictions; delivery vehicle size restrictions; restricted external access to the property to the intended delivery location. Such factors may require alternative delivery methods for which, in some cases, there is an additional charge. You are able to make mention of any specifics regarding delivery in the customer comments section during checkout.
PLEASE NOTE: Delivery is free on orders above £50 across mainland UK, however the UK extremities, such as the highlands and islands may be subject to a surcharge. This will be calculated at the checkout. Unfortunately, we are unable to ship to Northern Island or internationally at this time.
If you require express delivery or a specific delivery date or have any concerns about delivery, please contact us on 01604 777504 and we will advise if this is available on you order and answer any questions.
Delivery Time-scales
Most of our orders are dispatched from our Northampton warehouse but some items are delivered directly by the manufacturer.
You can usually expect to receive your order in 7-10 working days but some bespoke products and out of stock items may take longer to arrive. If you have particular delivery requirements please call 01604 777504 to discuss them.
If you require us to hold the item before delivery, where for example works are ongoing at your home and you are not ready for the item, please mention this in the customer comments section during checkout or call us BEFORE placing your order to discuss options.
Please note: The carriers shall be relieved of its obligation to perform the contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the carrier.
Click and Collect
For customers who are able to visit our showroom in Northampton we offer a free click and collect service. If you would prefer to collect your order please select “Click and Collect" at the checkout. Once your order has been placed, we will process it and place any necessary purchase orders with our suppliers. If the items are already in stock you will be contacted to inform you that your order is ready to collect. If they are out of stock, we will place an order with our supplier and notify you as soon as it comes in to our warehouse.
When collecting please bear in mind the size and weight of your order compared to that of your vehicle and ensure you will have adequate space to safely transport the product. Our transport team will be able to help you load your vehicle at Bell but you will need sufficient man-power to unload it at home. The address for collection is:
- A Bell & Company Ltd
- Kingsthorpe Road
- Northampton
- NN2 6LT
Please park in the rear car park and speak to our transport team in order to pick up your goods, provide a copy of the order and suitable photographic ID, such as a driving licence.
Cancellations & Returns for Online Orders
We hope that you are delighted with your purchase from Bell. However, if you are unhappy with your purchase, you can return them within 14 days of receipt for a replacement or refund. The customer is responsible for return costs, unless faulty or due to error. Goods must be in the same condition as they were despatched to you. Images of the product(s) may be requested. Collections and refunds will not be actioned until Bell receive images of the products in a suitable condition for return. If this is not the case, your refund may be affected.
In the case of faulty or damaged parts, these will be replaced in the first instance unless the whole item is being returned for a refund.
To make a return, please send the items together with your delivery note and a covering letter outlining the reason for return.
Please note: These terms are specifically associated with online orders. For in store purchases, your sales consultant will advise you of the available terms at the point of sale.
Returning Goods Which Come With a Free Gift
Any free goods that come with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift then it should be kept and the value will be taken off the balance that will be given back to you.
Returns Address
Goods can be returned to our store for a refund, exchange or credit (for use in-store only). You will need to show your order confirmation as proof of purchase. Goods can also be returned directly to our warehouse with your packing slip to the address below:
- A Bell & Company Ltd
- Kingsthorpe Road
- Northampton
- NN2 6LT
If returning by post, the parcel and its contents are your responsibility until they are received at our warehouse. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Bell is not responsible for returned goods being lost or damaged in transit. If you require Bell to arrange a collection then a charge will be incurred for each consignment. The charge will be deducted from the refund amount when processed. Please contact our online sales department on 01604 777504 should you require this collection service.
*Restrictions – we are unable to offer a refund or exchange on, food items, toiletries, cosmetics and bespoke items.
Damaged / Faulty / Missing Goods:
Please check your purchase as soon as it is delivered and, in the unlikely event that your order arrives damaged, please email onlinesales@abell.co.uk or call 01604 777504 immediately. We will then arrange collection of the goods and organise a replacement to be sent out to you at the earliest opportunity. Customers must notify the Company within 3 days of any damage, defect, shortage or discrepancy between the goods ordered and the goods delivered. We can not guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. For further details please see our Terms and Conditions.