CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS
Showroom Temporarily Closed
Our showroom & café & are temporarily closed, as we follow Government legislation requiring all non-essential retailers to be closed for a short time. When we are able to reopen our in-store Sale will start with great offers in all departments including Kitchens, Bathrooms & Tiles, Fires & Stoves and Outdoor Living.
Installations of Kitchens, Bathrooms & Gas Fires are continuing in line with government legislation and guidance. All installations are being carried out in line with our Covid safe protocols to keep our customers and installers safe, enabling us to continue installing our customers dream Kitchens & Bathrooms during this difficult time.
Any showroom queries should be emailed to firstname.lastname@example.org
Bell has number of high quality concessions that are based within the Bell store. Each concession is making its own arrangements for its customers. Please contact each concession direct to confirm the service they are offering.
E-commerce, Calor & Contracts departments Open
The rest of the Bell business is operating as usual and are following our strict Covid-19 protocols.
E-commerce – Our online shop abell.co.uk is open and our renowned January sale is in full swing. Click the sale banner on the homepage to view our amazing sale offers.
Stock levels and lead times for online orders
As you are all well aware, the COVID-19 pandemic has brought to us all a different way of life. Times are a little tougher and now more than ever, we must work together for everyone’s safety and ongoing health.
An unexpected outcome with COVID is a shortfall of stock across many, if not all, manufacturers and especially those that were forced to close their doors and temporarily ceased manufacturing their products for 4-6 months over spring / summer of 2020. In 2021, the continuing pressure of the virus mutating has done nothing to alleviate the situation. This is culminating with delays for orders, stock arrival and manufacturing of items across several industries. Here at Bell we recommend the following considerations when placing an order.
- Do not book a fitter to perform works on a product you have not yet received. – There have been instances of manufacturing being delayed with no notice by up to 3 weeks due to COVID outbreaks in factories. These factories must close for a period of time while it is disinfected. These situations are unfortunate, unexpected and beyond our control. Bell will endeavour to update any customers affected by such instances when we receive news of any such delays.
- As per Bells terms & conditions, if a fitter is booked and your order does not arrive due to any delay beyond the control of Bell, including but not limited to faulty items or factory delays due to item availability, Bell are not responsible for any cost incurred.
- Bell and its suppliers are now under more pressure to perform than ever with a hugely increased order intake due to the COVID pandemic. We are also experiencing occasional staff absences due to the need to follow self-isolating protocols. As such, response times to emails or phone calls can be longer than normal. We will always endeavour to call or email a response within 1 working day, however this can be longer depending on the complexity of the query and the speed in which we receive information from suppliers. It would help us improve communication speeds if you can please refrain from chasing emails or phone calls within a 48 hour period to allow us time to get the correct solution for you.
We appreciate the frustrations that the year 2020 has brought and that 2021 is likely to bring each and every one of us but ask that you remain patient as we work to fulfil your order as fast as we can.
Calor Gas – As an essential service provider our Calor gas shop is open as usual Monday to Saturday 8am to 5pm. We supply bottled gas for use in domestic heating and cooking, leisure and also commercial applications. More details can be found at northantsgassupplies.co.uk
Contracts – Our contracts division specifies and supplies Kitchens, Bathrooms & wardrobes to the new build sector. Providing a vital service to developers in Central England our contracts departments is open and our delivery service is operating.