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November Lockdown Update

By November 4, 2020Uncategorized

Dear Customer,

We hope you are all keeping safe and well.

Further to the latest announcement made by Boris Johnson on 31st October 2020, I am pleased to say that many aspects of our service will continue to operate.

As a business we have made a lot of changes within our operation to ensure we operate as safely as possible during COVID-19. We will continue to follow social distancing measures and use PPE to keep everyone safe.

The following is a guide to each area of our multi-channel business and the service being offered from Thursday 5th November 2020.

Main Bell Showroom – By Phone & Email

We will be maintaining a skeleton sales staff Tuesday to Saturday 9am to 5pm during lockdown so that we can continue to be available for our customers. You can place orders by phone and email and also arrange delivery or collection of your goods. You can contact the sales departments by emailing sales@abell.co.uk or by calling the below phone numbers;

Sales Department phone numbers – Tuesday to Saturday only

Fires & Stoves – 01604 777507

Kitchens – 01604 777520

Bathrooms & Tiles – 01604 777509

Customer Installations

Customer installations are continuing as scheduled as these are permitted under the governments lockdown rules. We have also taken guidance from Bikbbi (British institute of Kitchen, Bathroom and Bedroom installations), which confirmed that we are still permitted to work in customer’s homes, so long as we are working safely and to the guidelines provided.

We have our own ‘Working safely in customer’s homes’ policy and a COVID-19 customer declaration, which we require our customers to complete prior to the commencement of an installation. We will continue to monitor this.

Please note – There may be a delay on response times to remedial requests due to the current situation, but installation schedules are to continue as planned.

Love lunch @Bell Café

Unfortunately our popular Café is CLOSED until the end of the lockdown period.

Online orders

Our e-commerce department is open as usual to take orders for delivery and click and collect and is very busy. Lead times may be extended due to some disruption in the supply chain. Please email any enquires to online sales and we will endeavour to reply as soon as possible.

Calor Gas Department

Calor Gas is classed as an essential fuel and as such our Calor Gas department is open as usual for collection and delivery of gas and gas related products Monday to Saturday 8am to 5pm. Visit northantsgassupplies.co.uk or please email Calor or phone T: 01604 777511

Bell Contracts Department

Developers / Contract Sales / Commercial Projects

Service to development sites and projects is to remain virtually unchanged. HM Government has decreed that the construction industry is to continue to operate fully during this period of restrictions. Bell will continue to operate as near to a full service as possible and would simply ask clients to place orders as much in advance as they are able to do so. Professional & Developers page

Concessions

Bell has number of high quality concessions that are based within the Bell store. Each concession is making its own arrangements for its customers. Please contact each concession direct to confirm the service they are offering.

Click to email MOOCH

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