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Bell COVID-19 updates and information

By June 15, 2020Uncategorized

Coronavirus Latest Update

Retail Store – Now Open

We are pleased to announce that our retail store in Northampton re-opened on Tuesday 16th June and our new opening hours are Tuesday to Saturday 9am to 5pm.
We’ve been busy in recent weeks and you’ll notice some differences when we re-open. We have hand sanitiser for customers to use and there is plenty of signage and floor markers in place to guide you around the store and ensure you are able to socially distance when shopping. We’ve also installed glass screens in the areas where we carry out customer consultations to keep staff and customers safe. Our showrooms are spacious and there is plenty of room to browse and maintain your own personal space.
Please note that our Love Lunch @ Bell Café and customer toilets will remain closed for a little longer yet.
Installations – We have resumed customer installations and we are observing Safe Operating Procedures on all of our customer’s projects. We currently have good availability for Kitchen and Bathroom installations so now is a great time to order your dream Kitchen or Bathroom for installation this Summer.

Online Orders

Our online shop is open as usual – Please email onlinesales@abell.co.uk for any enquiries. Due to increased demand and lower than normal staffing levels orders and enquiries are taking longer than normal to process.
We would ask you to bear with us during this time as we are receiving high volumes of emails every day from customers enquiring about their orders. Currently such enquiries are taking up to 24-48 hours to answer. Our couriers are also very busy, demand for online shopping in general is very high and for this reason our couriers are in some places 7-10 days behind with deliveries. Lead times indicated for deliveries are given as accurately as possible, however, deliveries at this time may take longer than expected.
Please note that currently we are not taking orders by phone, and all orders should be placed via our website.

Calor Department

As an essential local service our Calor Gas shop is open, fully staffed and offering a local collection and delivery service where possible – Call 01604 777511 or email calor@abell.co.uk or visit northantsgassupplies.co.uk

All services available subject to strict social distancing guidelines.

Last updated 16/06/2020

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