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Bell COVID-19 updates and information

By May 19, 2020Uncategorized

Coronavirus Latest Update

Retail Store

Our main retail store in Northampton is temporarily closed, for urgent enquiries email sales@abell.co.uk.
We are currently making preparations so that when the government advises that we are able to open, we can do so in a safe environment. We are hopeful that we may be able to open again in early June.
Installations – We are planning to resume some installations in June and are currently working on our Safe Operating Procedures and re-scheduling of installation jobs. If your project was postponed when the lock down came into force we will be in touch soon to discuss your installation.

Online Orders

Our online shop is open as usual – Please email onlinesales@abell.co.uk for any enquiries. Please note – phone enquiries cannot be facilitated at this time for online enquiries.
Due to increased demand and lower than normal staffing levels orders and enquiries are taking longer than normal to process.
We would ask you to bear with us during this time as we are receiving high volumes of emails every day from customers enquiring about their orders. Currently such enquiries are taking up to 24-48 hours to answer. Our couriers are also very busy, demand for online shopping in general is very high and for this reason our couriers are in some places 7-10 days behind with deliveries. Lead times indicated for deliveries are given as accurately as possible, however, deliveries at this time may take longer than expected.
Please note that currently we are not taking orders by phone, and all orders should be placed via our website.
Currently the inbox for onlinesales is not monitored over the weekend and emails will be read and responded to during the Monday – Friday working week.

Calor Department

As an essential local service our Calor Gas shop is open, fully staffed and offering a local collection and delivery service where possible – Call 01604 777511 or email calor@abell.co.uk or visit northantsgassupplies.co.uk
All services available subject to strict social distancing guidelines.

ALL DEPARTMENTS CLOSED MONDAY 25TH MAY

Calor Shop
Open – Monday to Saturday 8.00am to 4.30pm
Sunday – Closed
Phone 01604 777511 or email calor@abell.co.uk

Online sales open as usual – onlinesales@abell.co.uk

Main Showroom CLOSED – urgent enquiries – sales@abell.co.uk

Last updated 19/05/2020

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